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Key Account Manager - Drug Delivery Systems - Healthcare

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Date: Apr 11, 2021

Location: Alken, BE

Company: Datwyler

The Sealing Solutions division is a leading supplier of custom sealing solutions to global industry segments, such as the health care, automotive, consumer goods, oil and gas, general industries, as well as civil engineering. We are always looking for talented, highly qualified employees at all levels of our organization. Datwyler offers the opportunity to join exciting industries and to be part of a highly esteemed brand. From production staff to client advisors, from technology experts to design engineers, from China to Mexico: at Datwyler, our employees will experience diversity in a way that only an international company can provide. We focus on helping talents reach their full potential – professionally and personally. Our working environment is shaped by our values and beliefs: we are entrepreneurs, we bring value to our customers, we excel in what we do and we have respect for others. With more than 20 global operating sites and more than 7,000 employees, Datwyler Sealing Solutions generates an annual revenue of approximately CHF 900 million.

Your Position


The Key Account Manager will be in charge of Drug Delivery System’s accounts. The Key Account Manager position will hold significant responsibility to proactively manage the organization’s customer accounts with the objectives of:


  • executing the global Datwyler Pharma divisional strategy
  • securing existing business and developing new opportunities to organically grow Datwyler’s share of the market, revenue, and profit
  • negotiating commercial agreements
  • maintaining and building effective relationships with internal and external global teams


The Key Account Manager will report to the Head of Sales EU.

In this position you will have 4 main areas of responsibilities:


Global Account Maintenance and Development: The Key Account Manager will contribute to the company’s efforts to maintain existing business, ensure the highest levels of customer satisfaction, and develop new business opportunities with multinational pharmaceutical customers. The Key Account Manager will focus on a global account(s), having the lead commercial responsibility for all customer sites and relationships.


Industry / Product Knowledge and Understanding: The Key Account Manager must have, and continue to develop, a strong understanding of the customer base, considerable awareness of the market, good knowledge and understanding of the complex cycle of drug and device development and thorough understanding of the regulatory environment in which the pharmaceutical industry operates.  You will be required to become an expert on Datwyler’s product offerings – strong technical skills and manufacturing / supply chain knowledge are preferred.


Strategic Account Planning: The position’s responsibilities will include strategic account planning, deriving the goals and objectives for the account from the global Pharma divisional strategy and KPI’s.  The Key Account Manager will be responsible for defining and executing this strategy, together with an internal team of experts, spanning various departments. You will be skilled in developing relationships with those in these supporting departments in order to make progress achieving your strategy.


Internal and External Collaboration: The position requires strong interpersonal skills, with the ability to negotiate, influence, and work collaboratively with internal and external counterparts across different cultures. While you will take the lead in orchestrating most customer-related activities, you will be required to garner the support of subject matter experts and colleagues to get the job done.

Your Profile

You are a professional residing in Europe (preferably in Belgium, France or Germany) with a Bachelor’s degree in either engineering, science or business with a minimum of 10 years of experience in Pharma business-to-business sales and international account management. A very good knowledge of Drug Delivery System actors is required.  You are willing to travel domestically and overseas at least 25 to 50% of the time and are motivated to achieve results.  You also have strong communication skills (both written and verbal) and the ability to learn and flawlessly operate Datwyler’s CRM and ERP systems.


We Offer a Diverse and Global Working Environment
As a globally operating company, Datwyler offers a broad spectrum of job profiles and career oppor­tunities. We offer ambitious individuals who approach their task with dedication and enthusiasm the right environment to excel and grow. This gives every employee the opportunity to influence the way we work. At Datwyler, we enable our employees to bring their talent to a global context and grow it steadily over time. Our employees are therefore at the very heart of Datwyler – we interact with respect, trust and loyalty. Mutual consideration and appreciation are key.