In billions of syringes and in every second car worldwide, Datwyler components make an important contribution to the safety of patients and drivers. The high-tech company focuses on high-quality, system-critical elastomer components and holds leading positions in attractive global markets such as healthcare, mobility, connectivity, general industry and food & beverage. With over 25 production sites on four continents, sales in more than 100 countries and over 8,000 employees, the company, headquartered in Switzerland, generates annual sales of more than CHF 1,000 million.

Our employees are the heart of Datwyler - we treat each other with respect, trust and appreciation. We have strong roots and values that have been well established in our 100-year corporate history. Become part of our great team as a...

Job description:  

Customer complaints investigations.

• Coordination of the investigation, involve the relevant people.
• Documentation of all information in an investigation report (8D method) within the due date
• Communication with customers (mail, calls, for cause audits) 
• Follow up on defined actions (CAPA's) with the involved CAPA-owners, and escalate in case of issues.
• Start improvement projects based on the outcome of complaints. Use of problem solving/process standardization tools in these projects. 
• Trending of complaints

Lead continuous improvement projects and facilitate standardization projects using "process standardization" tools within the QA department. Also support production and process engineering in improvement/standardization projects on site (SBE).

Act as a quality expert to handle crisis situations (critical complaints, internal events, audit observations, ...) 

Participate in FMEA's as a quality expert

Perform factory walks

Give training to new people

Interaction/ communication:

• Lead a project team
• Discuss with DPS Manager/QA manager about project approach
• Present project progress to the management
• Discuss with sales, operations, QA/ QC - advise and convince people •   Discuss with customers about complaints - advise and convince

Knowledge and languages:

• Good knowledge of problem solving tools (Ishikawa, 5 Why?, Keppner Tregoe etc.)
• Good knowledge of Statistics and related software applications like Minitab
• Good knowledge of Office applications
• Good knowledge of production processes/ materials etc.
• Good knowledge of the English language (oral and written communication)

Be yourself at Datwyler

We are convinced that people make the difference. At Datwyler, you will experience diversity and a wide range of career opportunities that only an international company can provide. Together, we are increasing our agility, accelerating digitalization and fostering sustainability. For motivated and talented employees, we offer interesting development opportunities with training and assignments in a global environment. With us, you can contribute with all of your creativity and all your ideas.

www.datwyler.com