Key Account Manager

The key account manager will be the commercial contact for existing and potential customers, both internally and externally. Customer base includes Mobility Tier I and OEMs.  The position requires multiple years of experience in Sales and Account Management in the Mobility Space. 
The ultimate scope of the assignment: ensure customer intimacy and increase the exchange with engineering / commercial teams at customers securing early participation in key projects, before the RFQ phase.
 

Your Responsibilities

Strategic and operational 

• Commercial support for existing and potential new customers.
• Customer support as part of the product segment strategy with regular customer presence.
• Leadership in the review and negotiation of customer-related contracts.
• Internal communication of customer technical and commercial requirements as well as creation and monitoring of corresponding actions.
• Budgeting and monitoring of assigned products.
• Development of the customer-related strategy for the assigned customer portfolio (marketing mix). 
• Assistance in the development and implementation of the overarching Mobility Business Unit strategy.
• Assistance in carrying out market analyses, identifying market trends and observing the development of the competition.
• Regular reporting of essential commercial or technical information / innovations from the market to the organization.

Acquisition process

• Acquisition of "new business.” This is expressly not limited to new business with existing customers, but also opportunities outside the current portfolio
• Contacting new customers as part of the Mobility BU marketing mix and the defined strategy.
• Performing the commercial order review and coordinating the technical contract review

Customer Relationship Management

• Develop and foster customer relationships to ensure we are exceeding customer expectations
• Ensure projects are realized; manage and eliminate roadblocks in a cross-functional manner
• Manage day-to-day customer interactions of assigned customers in Americas
• Develop and implement on-premises customer visit schedules with targets of best-in-class customer intimacy and create an 'easy to do business with’ environment

RFQ process 

• Provision of data for the offer process (material, drawing, standards, specifications and specific requirements)
• Clarify technical customer requirements
• Responsible for the preparation of RFQs in cooperation with the project team.
• Qualified follow-up of the RFQs and feedback to the Head of Sales and Center of Competence

Your Profile

• Bachelor’s degree in commercial and or technical study
• Engineering experience is a plus.
• 5+ years’ experience in the mobility market – ability to hit the ground running
• Knowledge of the production and application of elastomer components is preferred
• Purposeful, communicative and customer-oriented personality with a high affinity for the Mobility industry
• Good analytical, technical and financial skills
• Exceptional interpersonal skills to work cross-functionally and as a team player
• Self-directed/motivated, comfortable working in home office as well as office environments
• Excellent writing and verbal communication skills and the ability to communicate at all levels
• Expert German proficiency (verbal and written), good English skills

Additional successfull attributes

• Willingness to travel to customer and Datwyler facilities, as well as conferences, shows and exhibitions 
• In field 2-4 days per week (customer visits)
• Mostly local travel 
• Occasional international travel (Europe, Asia, Mexico, Brazil)
   

Our Offer to you

• A dynamic, hybrid work environment that balances professional challenges with personal flexibility.
• An attractive compensation package, including a substantial competitive base salary and performance-related bonuses.
• Opportunities for professional growth in a customer-focused company that values respect and excellence.