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Key Account Manager

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Date: May 6, 2021

Location: Daegu-si, KR

Company: Datwyler

The Sealing Solutions division is a leading supplier of custom sealing solutions to global industry segments, such as the health care, automotive, consumer goods, oil and gas, general industries, as well as civil engineering. We are always looking for talented, highly qualified employees at all levels of our organization. Datwyler offers the opportunity to join exciting industries and to be part of a highly esteemed brand. From production staff to client advisors, from technology experts to design engineers, from China to Mexico: at Datwyler, our employees will experience diversity in a way that only an international company can provide. We focus on helping talents reach their full potential – professionally and personally. Our working environment is shaped by our values and beliefs: we are entrepreneurs, we bring value to our customers, we excel in what we do and we have respect for others. With more than 20 global operating sites and more than 7,000 employees, Datwyler Sealing Solutions generates an annual revenue of approximately CHF 900 million. Based on a strategic decision, we are looking for a…

Key Account Manager

MARKET STRATEGY:

  • Support the Head of Market Development SEA in the development of the strategic content by providing customer and market information,
  • Translate the Strategy CC into Market Strategy at level Customer and at level Product Groups considering the 4P's of the Marketing mix, 
  • Collect Market, Competition, Product as well as Customer information in order to develop the appropriate customer strategies,
  • Review the commercial and customer satisfaction results for the assigned customer portfolio and adjust customer tactics accordingly,
  • Based upon the foregoing, develop the Strategic Account Management Model (SAM PLAN) for assigned customer and/or customer portfolio,
  • Manage and execute the Strategic Account Management Model for CC (IS) within the assigned customer portfolio through the definition of customer focused actions.

 

CUSTOMER PORTFOLIO MANAGEMENT:

  • Manage the existing distributor and develop new business within the assigned account portfolio,
  • Utilize the Strategic Account Management Instruments as well as the Market Strategy Instruments and transform them into actions focused upon the assigned customer portfolio,
  • Ensure the flawless collaboration and communication with the other departments involved in the value chain CC,
  • In alignment with the Pillar Marketing Container Closures, execute the appropriate Marketing Strategies by using the provided Tools,
  • Collaborate with the Pillar New Business Development for the development and realization of business opportunities within the current customer portfolio and targeted Product Portfolio,
  • Collaborate effectively with the operations and the other in the value Chain CC involved Departments in order to ensure a flawless supply of product and service towards the assigned customers targeted the realization of the defined Datwyler Sealing Solutions Intern but also Customer Oriented initiatives,
  • Negotiate commercial agreements, compliant with the segment's targets,
  • Secure periodic and proactive report of the activities within the assigned customer portfolio towards the Head of Sales CC.

 

CUSTOMER RELATIONSHIP MANAGEMENT:

  • Establish customer proximity and the flawless execution of the interaction with the customers leading to the highest customer satisfaction,
  • In close collaboration with the relevant Customer Service Representative, guarantee an outstanding and reliable SERVICE EXPERIENCE leading to the highest customer satisfaction,
  • Organize and perform customer visits where needed,
  • At the customer: prepare the meeting, discuss with customer, provide presentation if needed. Write and distribute customer visit reports,
  • On site (incl. support of Quality Audits): prepare the meeting, discuss with customer, organize/support plant tour, provide presentations if needed. Write and distribute customer visit reports,
  • Determine tactics and develop actions supporting the achievement of the segment's customer satisfaction targets.

 

BUDGET SETTING AND ACHIEVEMENT:

  • Ensure the appropriate setting of the annual budget targets and Strategic Planning Period (SPP) figures for the assigned customer portfolio, compliant with the segment's targets (Price setting vs. Margin targets)
  • Ensure the achievement of the planned budget and Strategic Planning Period figures for the assigned customer portfolio and determine tactics supporting achievement of financial objectives through the monitoring of relevant financil objectives (KPI) and Forecast Management (For deviating forecasts, determine corrective actions supporting the achievemnet of financial objectives)
  • While setting and montitoring achievement of the budget and SPP figures, ensure a correct application of the available Sales Instruments (example: BSC Tool - Pricing Tool - Qlickview - Arkieva -...)

 

Your Profile

 

The Key account Manager (KAM) is self-motivated, resourceful and has good communication skills. The KAM will act as an entrepreneur and be the ambassador for Datwyler within the assigned framework of responsibilities with a minimum of supervision.

 

QUALIFICATIONS:

  • Bachelor Degree or equivalent through relevant experience
  • Preferably in pharmaceutical or medical device experiences

KNOWLEDGE:

  • Thorough knowledge of our products, company processes and guidelines, (global) customers and markets
  • Thorough knowledge of requirements regarding quality, guidelines, registrations and other regularities of the global pharmaceutial industry
  • Practical knowledge in the areas financial, commercial and marketing
  • Thorough knowledge of basic MS Office and company specific software (SAP - Business Warehouse)

LANGUAGES:

  • English (proficient)
  • Additional languages are an asset (may vary depending on the assigned geographical area)

 

We Offer a Diverse and Global Working Environment
As a globally operating company, Datwyler offers a broad spectrum of job profiles and career opportunities. We offer ambitious individuals who approach their task with dedication and enthusiasm the right environment to excel and grow. This gives every employee the opportunity to influence the way we work. At Datwyler, we enable our employees to bring their talent to a global context and grow it steadily over time. Our employees are therefore at the very heart of Datwyler – we interact with respect, trust and loyalty. Mutual consideration and appreciation are key.
www.datwyler.com