Customer Service Representative

The Customer Service Representative (CSR) is the primary resource for guiding our customers through the order process and can have a direct impact on our sales by cultivating long-term relationships with our customers. The role contributes to the company's success by ensuring that our customers find doing business with Olympian Machine, a Datwyler Company exceeds their expectations. The CSR is responsible for delivering an exceptional service experience to every internal and external customer. The CSR ensures customer satisfaction by understanding the customers' needs and expectations and providing timely, professional and proactive communication.

Key Responsibilities

• Serve as primary contact with assigned accounts
• Process purchase orders and requests for quotations
• Quote and procure material for customer orders
• Provide customers with product and delivery information
• Work closely with site management to meet customers' requirements
• Coordinate and assist in the resolution of customer complaints
• Ensure order entry and order acknowledgement is completed in a timely manner and that all order information is accurate
• Facilitate product, pricing, technical and quality requests
• May serve as a back up for other CSRs when needed
• Develops the trust and respect of customers through timeliness, accuracy, and dependability
• Guide customers through the material complaint process including processing replacement  orders and credits in a timely manner
• Ability to recover effectively from a service failure while turning it into an opportunity to strengthen customer relationships
• Look for opportunities for continuous improvement throughout the order handling process
• May participate in the interdepartmental meetings, audits and/or other duties as assigned
• Adhere to all HSES procedures and practices to ensure compliance with federal and state regulations and company policies
• Contribute to team effort by accomplishing other jo-related tasks as needed

Qualifications

• High School Diploma or GED Equivalent
• 7-10 years' customer service experience in a manufacturing environment
• Previous use of SAP preferred
• Ability to organize and manage multiple priorities
• Possess excellent interpersonal and communication skills
• Intermediate to advanced computer skills, including proficiency of Microsoft Office
• Strong math skills, including but not limited to adding, subtracting, multiplication and division in all units of measure
• Highly developed interpersonal skills with the ability to work with a team; both within the department and other departments
• Detail oriented with ability to prioritize and follow through with commitment
• Exceptional problem-solving and multi-tasking skills and can easily adapt to change
• Ability to effectively communicate in English, both written and verbal
• Must have strong work ethic, professional attitude, be detailed oriented and reliable

Physical Requirements

• Must be able to sit as a desk for prolonged periods of time and work on a computer
• Must be able to lift up to 15 pounds at a time

Our Offer to you

• $70,000-$80,000 per year based on experience
• Combined PTO
• Matching 5% 401K with Roth option
• Medical, Dental, Vision and other auxiliary benefit options
• Company paid Life Insurance and optional Voluntary Life Insurance
• Development training and opportunities for growth

Datwyler Competencies