Overview

The Global Quality Manager plays a pivotal role in providing expert support to strategic customers on quality-related matters while also driving the development and enhancement of our global quality management system (QMS).

Your Responsibilities

Provide Customer Support:

• Serve as the primary point of contact for strategic customers on quality-related issues.
• Address customer inquiries, concerns and feedback related to product quality.
• Conduct quality reviews to ensure compliance with customer requirements.
• Collaborate with sales and local quality teams to resolve quality-related issues and maintain customer satisfaction.
• Develop and manage global quality and specification agreements involving multiple sites. Coordinate internally and liaise with customers until completion of agreements.

Support for Global Projects :

• Support global projects, ensuring alignment with customer and regulatory requirements. Review and authorize specifications, develop control plans, and ensure change control and risk management.

Develop and Enhance Global Quality Management System (QMS):

• Lead the development, implementation, and continuous improvement of the global QMS.
• Bring QMS processes and procedures to industry-standard levels across all company sites, aligned with industry standards and regulations.
• Pursue Operational Excellence and identify opportunities for streamlining global processes and enhancing efficiency within the QMS. Collaborate with cross-functional teams (e.g. DPS) and global process owners to implement quality initiatives and best practices. Foster a culture of continuous improvement and quality excellence throughout the organization.

Implement Quality Training and Education Programs:

• Develop and deliver training programs to enhance quality awareness and competency across the organization. Provide guidance and support to employees on quality standards, procedures, and best practices. Ensure that employees are equipped with the necessary skills and knowledge to uphold quality standards.

Change Management Support :

• Support the global change management process by organizing and coordinating meetings with stakeholders. Oversee action plans and follow up with action owners until completion.

Skills & Requirements

• Bachelor’s degree in a relevant field (e.g., Quality Management, Engineering, or Sciences). Advanced degree preferred.
• Minimum of 3 years of experience in quality management, preferably in a global manufacturing environment.
• Proficiency in cGMP regulations and quality standards (e.g. ISO9001 / 15378).
• Strong leadership and communication skills.
• Experience in leading cross-functional teams and driving continuous improvement initiatives.
• Certification in Quality Management (e.g., Six Sigma, Lean, ASQ) is a plus.
• International travel propensity (max. 20%)
• Good knowledge of Office applications
• Good knowledge of production processes/ materials
• Good knowledge of the English language (oral and written communication)