In billions of syringes and in every second car worldwide, Datwyler components make an important contribution to the safety of patients and drivers. The high-tech company focuses on high-quality, system-critical elastomer components and holds leading positions in attractive global markets such as healthcare, mobility, connectivity, general industry and food & beverage. With over 25 production sites on four continents, sales in more than 100 countries and over 8,000 employees, the company, headquartered in Switzerland, generates annual sales of more than CHF 1,000 million.

Our employees are the heart of Datwyler - we treat each other with respect, trust and appreciation. We have strong roots and values that have been well established in our 100-year corporate history. Become part of our great team as an Order Management Specialist.

The Order Management Specialist role is an operational role who is responsible for managing all aspects of the order lifecycle from the time the order is entered int the system (by CSR) to its final delivery to the customer. The ultimate scope of the assignment: This role ensures that orders are accurately scheduled, packed, shipped, and delivered on time and in full compliance with customer and Datwyler standards. The ideal candidate is highly organized, detail oriented and thrives in a fast paced environment.   

Responsibilities: 

Strategic and operational  

• Coordinate with internal departments to plan and ensure timely fulfillment of orders 

• Track and manage the progress of orders through to delivery, proactively resolving delays or issues, by liaising the appropriate operations and production teams

• Support logistics team with communication with carriers and logistics partners to ensure timely and accurate delivery

• Provide order status updates and delivery confirmations to Customer Service and internal stakeholders and customers as needed

• Ensure all documentation is accurate and complete

• Investigate and resolve order discrepancies, missing shipments, or customer complaints related to order fulfillment

• Maintain accurate records of all orders and related activities within SAP/ERP systems

• Responsible for changes to orders after initial entry by CSRs

• Collaborate with the inventory and warehouse teams to ensure stock availability and readiness

• Continuously look for opportunities to improve supply chain processes and  external customer satisfaction

• Provide required support for company’s operations as a very important team player
• Develop and maintain good relationships with internal customers to achieve the company’s business goals 
• Actively build relationships with Supply Chain for visibility of internal issues that could affect customer satisfaction

• Successfully and consistently communicate forecast and inventory estimations to management, ensure KAM/IS/CSR is aware of any issues or noticeable changes 

• Monitor and report on important changes in sales forecasts, budgets, and business strategies

• Address demand-related issues in a timely and effective manner 

• Producing and analyzing reports on project status, supply chain performance, and operational efficiency

• Other responsibilities as assigned

Requirements

• This position requires access to technology controlled under the International Traffic in Arms Regulations (ITAR). Therefore, only U.S. Persons (as defined by ITAR) are eligible for employment

Experience/Skills:  

• Associate of Arts degree, or higher degree in commercial and or technical study, preferred 

• 7+ years’ experience supply chain planning or related field – ability to hit the ground running 

• Experience in a manufacturing, preferred 

• Knowledge of domestic and international shipping and customs processes 

• Intermediate Excel skills for order tracking and reporting  

• Knowledge of the production and application of elastomer and/or metal components is preferred. 

• Purposeful, communicative and customer-oriented mindset

• Good analytical, technical and financial skills

• Strong organizational and multitasking skills

• Exceptional interpersonal skills to work cross-functionally and as a team player

• Self-directed/motivated, comfortable working in an office and manufacturing environments

• Excellent writing and verbal communication skills and the ability to communicate at all levels

• Expert English proficiency (verbal and written)

Successful Attributes: 

• Dedicated home office space or travel into local office, if appropriate

Physical Requirements

• Ability to sit at a desk for prolonged periods of time and work on a computer
• Ability to lift  up to 15 pounds at time
• Ability to independently move throughout all organization facilities, including navigating between departments, floors, and workstations to perform essential job functions, with or without reasonable accommodation 

What we offer: 

• 65k-75k Annual Salary

• A dynamic work environment that balances professional challenges with personal flexibility
• Opportunities for professional growth in a customer-focused company that values respect and excellence

Be yourself at Datwyler

We are convinced that people make the difference. At Datwyler, you will experience diversity and a wide range of career opportunities that only an international company can provide. Together, we are increasing our agility, accelerating digitalization and fostering sustainability. For motivated and talented employees, we offer interesting development opportunities with training and assignments in a global environment. With us, you can contribute with all of your creativity and all your ideas.

www.datwyler.com