Date: Mar 4, 2023
Location: Pennsauken, NJ, US
Company: Datwyler
The Sealing Solutions division is a leading supplier of custom sealing solutions to global industry segments, such as the health care, automotive, consumer goods, oil and gas, general industries, as well as civil engineering. We are always looking for talented, highly qualified employees at all levels of our organization. Datwyler offers the opportunity to join exciting industries and to be part of a highly esteemed brand. From production staff to client advisors, from technology experts to design engineers, from China to Mexico: at Datwyler, our employees will experience diversity in a way that only an international company can provide. We focus on helping talents reach their full potential – professionally and personally. Our working environment is shaped by our values and beliefs: we are entrepreneurs, we bring value to our customers, we excel in what we do and we have respect for others. With more than 20 global operating sites and more than 7,000 employees, Datwyler Sealing Solutions generates an annual revenue of approximately CHF 900 million. Based on a strategic decision, we are looking for a…
Position Summary
The Customer Service Representative is responsible for handling the day to day “order-process” flow for assigned accounts within Datwyler’s client base. This includes processing orders, confirming orders or negotiating a middle ground with clients, communicating effectively and on a timely basis with clients, sales reps and internal customers.
The Customer Service Representative is responsible for handling the day to day “order-process” flow for assigned accounts within Datwyler’s client base. This includes processing orders, confirming orders or negotiating a middle ground with clients, communicating effectively and on a timely basis with clients, sales reps and internal customers.
Essential Functions
Customer Service (External) Establish customer relationships in order to prepare and execute customer agreements Implementation of customer service strategy in cooperation Assist in the support of customer specific objectives Processing of multifaced sample requests for assigned accounts Customer visits as needed Management of Customer Accounts in SAP Ensures all customer data is up to date and accurate in SAP Booking orders timely and accurately Enter updated pricing Provide support to the logistic teams as needed globally. Compliance In carrying out duties, ensures compliance with company policy Enter quality complaints and response to customers Customer Support (Internal) Provides supports to internal clients as necessary Support to Key Account Managers as needed Support to Operations and internal departments as needed
- Customer Service (External)
- Establish customer relationships in order to prepare and execute customer agreements
- Implementation of customer service strategy in cooperation
- Assist in the support of customer specific objectives
- Processing of multifaced sample requests for assigned accounts
- Customer visits as needed
- Management of Customer Accounts in SAP
- Ensures all customer data is up to date and accurate in SAP
- Booking orders timely and accurately
- Enter updated pricing
- Provide support to the logistic teams as needed globally.
- Compliance
- In carrying out duties, ensures compliance with company policy
- Enter quality complaints and response to customers
- Customer Support (Internal)
- Provides supports to internal clients as necessary
- Support to Key Account Managers as needed
- Support to Operations and internal departments as needed
Your Profile
You are a professional with a minimum of 3 years of customer service experience, preferably in a manufacturing environment or in an account management capacity. You have demonstrated ability to deliver above average communication skills both verbally and in writing. You have the ability to perform regular duties with little or no supervision and are able to assess situations to determine next course of action. You are proficient in Microsoft applications with SAP experience preferred.
You are a professional with a minimum of 3 years of customer service experience, preferably in a manufacturing environment or in an account management capacity. You have demonstrated ability to deliver above average communication skills both verbally and in writing. You have the ability to perform regular duties with little or no supervision and are able to assess situations to determine next course of action. You are proficient in Microsoft applications with SAP experience preferred.
Physical Requirements
position requires sitting as much as 80% of the workday, and using force to lift, push or pull up to 25 pounds. Occasionally, the work requires climbing (portable ladders to get samples), balancing (when carrying boxes), and reaching (in Samples area of Warehouse). Personal protective equipment must be worn where required. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions, provided it does not create an undue hardship on the Company, in accordance with applicable law.
Work conditions are those that are those present in normal office environment. The work of this position requires sitting as much as 80% of the workday, and using force to lift, push or pull up to 25 pounds. Occasionally, the work requires climbing (portable ladders to get samples), balancing (when carrying boxes), and reaching (in Samples area of Warehouse). Personal protective equipment must be worn where required.
VISION: See in the normal visual range with or without correction.
HEARING: Hear in the normal audio range with or without correction.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions, provided it does not create an undue hardship on the Company, in accordance with applicable law.
Our Offer to you
Our employees are our most valuable asset! That’s why at Datwyler Sealing Solutions we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure and maintain a work/life balance.
Stay Healthy
Medical Benefits – eligible on 1st day of employment
Dental Benefits
Vision Benefits
Feeling Secure
401(k) retirement program
Company paid Term Life and Accidental Death & Dismemberment
Option to purchase additional Life insurance
Short Term Disability
Long Term Disability
Travel Assistance
Identity Theft Assistance
Will Preparation Services
Work/Life Balance
Paid Time off (vacation)
Paid Time off (sick)
Twelve (12) paid holiday
Flexible Spending Accounts
Employee Assistance Program
Datwyler Competencies
Skills
We Offer a Diverse and Global Working Environment
As a globally operating company, Datwyler offers a broad spectrum of job profiles and career opportunities. We offer ambitious individuals who approach their task with dedication and enthusiasm the right environment to excel and grow. This gives every employee the opportunity to influence the way we work. At Datwyler, we enable our employees to bring their talent to a global context and grow it steadily over time. Our employees are therefore at the very heart of Datwyler – we interact with respect, trust and loyalty. Mutual consideration and appreciation are key.
www.datwyler.com