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Associate Specialist - SAP CRM

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Date: Jun 17, 2022

Location: Pune, MH, IN

Company: Datwyler

Datwyler IT Services is the IT wing of the Datwyler Group. We work alongside the Datwyler group companies and Business units to ensure Datwyler has an IT strategy that allows us to transform our Information infrastructure to keep abreast with the digital needs of our group companies. With about 150 specialists at 11 locations, we are dedicated to Datwyler’s success in its digitalisation roadmap. With an aim to get top-notch in our delivery, we believe in continuous improvement and becoming a trusted partner to our group companies. Our internal consultants ensure customer-orientation and committed assistance in their everyday work life.

 

JOB PURPOSE

•    Be the part of SAP CRM Team as Technical specialist for Datwyler Group companies 
•    Support in a daily operations for SAP CRM module on technical domain & collaborate with cross functional experts within Datwyler Group companies
•    Involvement in project related discussion to identify technical requirement, perform technical analysis & implement the changes
 

MAIN TASKS AND RESPONSIBILITIES

•    Acts as the technical expert for SAP CRM/C4C domain for Cloud for Sales module. 
•    Actively participate in business requirement discussion and make analysis on custom requirement using application cloud studio kit
•    Troubleshoot, identify and resolve problems that occur in SAP CRM/C4C Module (Cloud for Sales)
•    Provide technical designs on gathered requirements from functional expert/key users/end user’s that does not fit to standard capabilities
•    Works on Service Now on daily basis to monitor and provide solution on incidents raised by end users or colleagues
•    Provide problem resolution for SAP CRM/C4C support issues to internal business partners and maintain support logs and technical documentation
•    Involved in the lifecycle of SAP CRM/C4C projects from design through go-live, having exposure on Cloud for Service/Marketing is plus
•    Provide solid, error free and efficient technical solutions with the minimum of lead & management supervision 
•    Working knowledge of the SAP CPI/SAP SD for the integrated business processes with SAP CRM/C4C module at least to the basic level
•    Provide support on SAP C4C Accounts/Quotes PDF output development using Adobe Life Cycle design tool
•    Monitor/troubleshoot the SAP C4C web message monitoring /SAP CPI monitoring/SAP ERP&S4 Idoc monitoring
•    Provide support to the SAP CRM/C4C interface with SAP & third party application
•    Assist with SAP C4C’s enhanced features upon every quarterly upgrades and adjust the system.
•    Provide support on SAP C4C merge & change project execution after release upgrades 
•    Perform technical expertise from development, unit testing to implementation of all custom requirements and keep the technical documentation up to date
•    Provide effective and timely oral and written communications to management, peers and users.
•    Identification and escalation of issues and risks to management in a timely manner
 

SKILLS, TECHNICAL COMPETENCIES AND BEHAVIOURS

•    Minimum 2-3 years’ working experience in SAP CRM/C4C cloud for sales module as technical expert
•    Minimum 1 life cycle SAP CRM project implementations with basic understanding of business processes is preferred
•    Good understanding of SAP Cloud Applications Studio to carry out custom development on SAP C4C application
•    Highly skilled in ABSL, UI Script, UI designer, C4C Web Services (SOAP) ODATA API in Cloud Applications Studio (SDK) to develop and deploy C4C solutions
•    Excellent understanding of Business flow & expertise in requirement gathering from business department.
•    Strong debugging and problem solving skills in SAP C4C. Experience in Mashup, Approval Process, Data Source and reports, Custom Form development, External Web service Integration
•    Experience in developing custom objects and PDI in C4C is a must
•    Familiar with Integration between C4C and SAP ERP on premise/S4 Hana/Third party application using CPI
•    Good understanding of Adobe Life Cycle Designer tool
•    Certification in SAP C4C Technical or Cloud Application Studio is a plus
•    Self-starter, Good team player, Good Communication and Analytical skill
•    Fluent in spoken and written English
•    Proactive attitude and capability to work with a minimum guidance
•    Capability to work in a multi-cultural environment 
•    Builds relationships and communicates effectively in order to positively influence peers and other stakeholders
•    Willingness to travel on-site as and when required
 

KPI's

•    Key and End users Survey
•    SLAs - Incident Management resolution
•    On-time support of project tasks
 

REPORTING AND INTERACTIONS

•    Reports to: SAP CRM Lead Consultant
•    Interacts with: Key Users, End Users, external Partners or suppliers, peer groups in ICT
 

 

We Offer a Diverse and Global Working Environment
As a globally operating company, Datwyler offers a broad spectrum of job profiles and career oppor­tunities. We offer ambitious individuals who approach their task with dedication and enthusiasm the right environment to excel and grow. This gives every employee the opportunity to influence the way we work. At Datwyler, we enable our employees to bring their talent to a global context and grow it steadily over time. Our employees are therefore at the very heart of Datwyler – we interact with respect, trust and loyalty. Mutual consideration and appreciation are key.
www.datwyler.com