Datwyler IT Services is the IT wing of the Datwyler Group. We work alongside the Datwyler group companies and Business units to ensure Datwyler has an IT strategy that allows us to transform our Information infrastructure to keep abreast with the digital needs of our group companies. With about 150 specialists at 11 locations, we are dedicated to Datwyler’s success in its digitalisation roadmap. With an aim to get top-notch in our delivery, we believe in continuous improvement and becoming a trusted partner to our group companies. Our internal consultants ensure customer-orientation and committed assistance in their everyday work life.

Interacts with: Support team India; Users/ Key users, Peer groups in ICT, SAP team, BI team, Application Managers, Infrastructure team, Local ICT, Outsourcings Partner / Global ICT / All Internal People 

Job Purpose    

The responsibility of the Digital Workplace Analyst is to deliver, support, and continuously improve Digital Workplace services, covering end-user devices, collaboration platforms, cloud services, and productivity tools.

The analyst takes ownership of incidents, service requests, and assigned initiatives, ensuring timely delivery and a high-quality user experience while supporting both operational and project-based activities within the Digital Workplace scope.

Main Tasks & Responsibilities

 •    Responsible for solution delivery and support for end-user endpoints, including PCs, notebooks, mobile devices, and peripherals
•    Support and administration of Digital Workplace services based on the Microsoft ecosystem, including:
-    Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint)
-    Azure / Entra ID
-    Intune (MEM)
-    Windows 10 and Windows 11
•    Demonstrate strong competence in endpoint security, Intune (MEM), and Active Directory / Azure AD (on-prem and cloud)
•    Manage and support Windows Autopilot configurations for standard and non-standard device provisioning
•    Mobile Device Management (MDM) administration to ensure secure, compliant, and well-managed mobile and endpoint devices
•    SCCM administration, including software distribution, patch management, operating system deployment, and endpoint maintenance
•    Asset and inventory management using tools such as Lansweeper, covering both hardware and software assets
•    Enforce and monitor software licensing compliance.
•    Support end-user software lifecycle management, including deployment, updates, and retirement
•    Collaborate with MSPs and global partners supporting services such as SCCM, Nexthink, XDR, and related tools
•    Support corporate and global applications via the helpdesk, ensuring alignment with business needs
•    Provide technical input and hands-on support for Digital Workplace projects, rollouts, upgrades, and new service introductions
•    Support adoption and enablement activities for new workplace technologies, including Copilot and AI-enabled productivity features

Skills & Technical Competences & Behaviors

• Bachelor’s degree in Information Technology or equivalent practical experience
  
  
• Years of Experience required- 6-9 years
  
  •    Strong hands-on knowledge of:
  -    Windows 10 / Windows 11
  -    Intune (MEM)
  -    SCCM
  -    Azure / Entra ID
  -    Microsoft 365 (Exchange Online, Teams)
  •    Understanding of software licensing, asset management, and endpoint lifecycle management
  •    Familiarity with ITIL framework, processes, and roles
  •    Experience working with ServiceNow or other ITSM tools
  •    Exposure to cloud-based workplace services and collaboration platforms
  •    Good spoken and written English
  •    Ability to work in non-standard work hours when required
  •    Strong sense of ownership, accountability, and structured problem-solving

We Offer a Diverse and Global Working Environment
As a globally operating company, Datwyler offers a broad spectrum of job profiles and career oppor­tunities. We offer ambitious individuals who approach their task with dedication and enthusiasm the right environment to excel and grow. This gives every employee the opportunity to influence the way we work. At Datwyler, we enable our employees to bring their talent to a global context and grow it steadily over time. Our employees are therefore at the very heart of Datwyler – we interact with respect, trust and loyalty. Mutual consideration and appreciation are key.
www.datwyler.com