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IT Business Applications & Project Support Specialist

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Date: 16-Mar-2019

Location: Pune, IN

Company: Datwyler

Datwyler IT Services is the IT wing of the Datwyler Group. We work alongside the Datwyler group companies and Business units to ensure Datwyler has an IT strategy that allows us to transform our Information infrastructure to keep abreast with the digital needs of our group companies. With about 150 specialists at 11 locations, we are dedicated to Datwyler’s success in its digitalisation roadmap. With an aim to get top-notch in our delivery, we believe in continuous improvement and becoming a trusted partner to our group companies. Our internal consultants ensure customer-orientation and committed assistance in their everyday work life.


IT Business Applications & Project Support Specialist

Base Location: Pune, India (Magarpatta City)


Key Responsibilities

  • Be the first point of contact for the customer for all Success Factors and Concur Applications 
  • Use knowledge and judgement to diagnose issues and problems and resolve these issues as quickly and efficiently as possible
  • Ensure that the IT Service requests related to Success Factors and Concur Applications are routinely monitored and that all enquiries and requests are actioned in line with the Service Desk Operational Performance Targets as defined by the Team Leader.
  • Monitor incoming calls and perform a first analysis of the incoming cases and categorize them (incidents, change requests, service request etc.)
  • Solve most common incidents at first level - The Service Desk as a whole is expected to deliver a first time fix on the majority of reported common incidents.
  • Take ownership for the call resolution and utilize internal and external support specialist when required
  • Involvement of project implementation work of further applications or modules when required


Your Profile

  • A bachelor’s degree in computer science, information technology, information systems, or a related discipline.
  • at least 1 years' experience in projects and support in the applications area.
  • preferably knowledge of Success Factors EC, ONB,RCM.
  • Strong analytical, communication and organizational skills coupled with a strong work ethic.
  • Good communication skills in both written and oral in English language.
  • Customer-oriented and customer friendly approach.
  • Precise and structured way of working.
  • Results-driven with the ability to take initiatives, handle multiple tasks and shifting priorities and meet deadlines.
  • Experience of working in a multi cultural global organization.

Datwyler Competencies


We Offer a Diverse and Global Working Environment
As a globally operating company, Datwyler offers a broad spectrum of job profiles and career oppor­tunities. We offer ambitious individuals who approach their task with dedication and enthusiasm the right environment to excel and grow. This gives every employee the opportunity to influence the way we work. At Datwyler, we enable our employees to bring their talent to a global context and grow it steadily over time. Our employees are therefore at the very heart of Datwyler – we interact with respect, trust and loyalty. Mutual consideration and appreciation are key.