Datwyler IT Services is the IT wing of the Datwyler Group. We work alongside the Datwyler group companies and Business units to ensure Datwyler has an IT strategy that allows us to transform our Information infrastructure to keep abreast with the digital needs of our group companies. With about 150 specialists at 11 locations, we are dedicated to Datwyler’s success in its digitalisation roadmap. With an aim to get top-notch in our delivery, we believe in continuous improvement and becoming a trusted partner to our group companies. Our internal consultants ensure customer-orientation and committed assistance in their everyday work life.

Job Purpose    

•    Serve as the first point of contact for HRIS daily functional support.
•    Manage issues reported through the ServiceNow, providing global end-user troubleshooting.
•    Support projects and enhancements related to SAP SuccessFactors and LMS (EFront).

Main Tasks & Responsibilities

•    Provide support for global HR applications, including SAP SuccessFactors and EFront (LMS).
•    Troubleshoot and resolve technical and functional issues across multiple SuccessFactors modules (Employee Central, Recruiting, PMGM, Compensation, Time-off, and Reporting).
•    Respond to and manage end-user tickets via ServiceNow.
•    Conduct end-user training to improve adoption and enhance the user experience.
•    Document system processes, troubleshooting steps, and testing activities.
•    Collaborate with HR and IT teams to support system enhancements and new functionalities.
•    Identify and escalate risks or unresolved issues to management promptly.
•    Participate in SuccessFactors release testing and validation.
•    Support on Cross functional activity as and when required.

Skills & Technical Competences & Behaviors
    
•    2-5 years of experience in HRIS, preferably with SAP SuccessFactors.
•    Basic to intermediate admin knowledge of SuccessFactors (e.g., EC, Recruiting, PMGM, Time-off, Compensation, or Reporting).
•    Familiarity with HRIS ticketing systems (e.g., ServiceNow) is a plus.
•    Advanced knowledge of MS Office tools (Outlook, Excel, Teams, PowerPoint, Word).
•    Experience in training or coaching end-users is an advantage.
•    Strong problem-solving skills with the ability to work independently.
•    Ability to work in a multi-cultural, global environment and communicate effectively.
•    Strong analytical and documentation skills.
•    Fluent in English (written and spoken).

KPIs

•    End-user satisfaction and feedback from support interactions.
•    ServiceNow ticket resolution time and adherence to SLAs.
•    Successful execution of system enhancements or projects within deadlines.
•    Timely completion of testing and validation for new releases.

We Offer a Diverse and Global Working Environment
As a globally operating company, Datwyler offers a broad spectrum of job profiles and career oppor­tunities. We offer ambitious individuals who approach their task with dedication and enthusiasm the right environment to excel and grow. This gives every employee the opportunity to influence the way we work. At Datwyler, we enable our employees to bring their talent to a global context and grow it steadily over time. Our employees are therefore at the very heart of Datwyler – we interact with respect, trust and loyalty. Mutual consideration and appreciation are key.
www.datwyler.com