In billions of syringes and in every second car worldwide, Datwyler components make an important contribution to the safety of patients and drivers. The high-tech company focuses on high-quality, system-critical elastomer components and holds leading positions in attractive global markets such as healthcare, mobility, connectivity, general industry and food & beverage. With over 25 production sites on four continents, sales in more than 100 countries and over 8,000 employees, the company, headquartered in Switzerland, generates annual sales of more than CHF 1,000 million.

Our employees are the heart of Datwyler - we treat each other with respect, trust and appreciation. We have strong roots and values that have been well established in our 100-year corporate history. Become part of our great team as a...

About the Role

As a CRM Manager, you will help us in driving business growth by optimizing our CRM systems and strategy. You will identify areas for process improvements, enhance user efficiency, and ensure high data quality standards. Collaborating with cross-functional teams, you’ll align CRM strategies with business goals to support data-driven decision-making.

Key Responsibilities

• Optimize CRM Processes

  • Conduct regular audits to identify inefficiencies in current CRM processes.
  • Implement process improvements to enhance usability, data accuracy, and user efficiency.
  • Test new CRM functionalities and measure the impact of implemented changes.

• Develop and Lead CRM Training Programs

  • Create tailored CRM training materials and resources for users at all levels.
  • Organize regular training sessions, workshops, and refreshers.
  • Provide ongoing support and track user adoption rates to identify further training needs.

• Establish a Governance Framework

  • Develop a framework to manage CRM changes with transparency and structured decision-making.
  • Set up a cross-functional governance committee to prioritize system updates and enhancements.
  • Maintain clear communication with all users regarding governance decisions and updates.

• Day-to-Day CRM Administration

  • Oversee daily CRM administration tasks, including user management and system configuration.
  • Troubleshoot issues and ensure the CRM is regularly updated with the latest features and security protocols.
  • Maintain a log of issues and enhancements to track and resolve any outstanding matters.

• Cross-Functional Collaboration

  • Serve as the primary liaison between sales, marketing, and IT to ensure CRM initiatives support business objectives.
  • Coordinate with the sales and marketing teams to integrate CRM data into campaigns and engagement strategies.
  • Work with IT on technical support, integrations, and implementation of new CRM functionalities.

• Stay Informed on CRM Trends

  • Keep up to date with emerging CRM technologies, tools, and trends.
  • Recommend new CRM tools or processes to improve business outcomes and test innovative initiatives.
  • Attend conferences and training to enhance CRM expertise.

• Generate Insights to Inform Strategy

  • Analyze CRM data to identify trends, opportunities, and potential risks.
  • Develop and maintain dashboards that visualize metrics like customer engagement, sales pipeline health, and lead conversion.
  • Present data-driven insights to leadership to guide marketing and sales strategies.

Ideal Candidate Profile

• Bachelor’s degree in Business Administration, Marketing, Sales, or related field
• Relevant experience in CRM management or a related role
• Trusted with CRM software with experience in configuration, customization, and administration
• Excellent verbal and written communication skills in English
• Tech-savy
• Ability to build strong relationships and communicate effectively with colleagues across IT, Sales, and Marketing

Be yourself at Datwyler

We are convinced that people make the difference. At Datwyler, you will experience diversity and a wide range of career opportunities that only an international company can provide. Together, we are increasing our agility, accelerating digitalization and fostering sustainability. For motivated and talented employees, we offer interesting development opportunities with training and assignments in a global environment. With us, you can contribute with all of your creativity and all your ideas.

www.datwyler.com