Quality Assurance Engineer

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Date: Jan 11, 2023

Location: Alken, BE

Company: Datwyler

The Sealing Solutions division is a leading supplier of custom sealing solutions to global industry segments, such as the health care, automotive, consumer goods, oil and gas, general industries, as well as civil engineering. We are always looking for talented, highly qualified employees at all levels of our organization. Datwyler offers the opportunity to join exciting industries and to be part of a highly esteemed brand. From production staff to client advisors, from technology experts to design engineers, from China to Mexico: at Datwyler, our employees will experience diversity in a way that only an international company can provide. We focus on helping talents reach their full potential – professionally and personally. Our working environment is shaped by our values and beliefs: we are entrepreneurs, we bring value to our customers, we excel in what we do and we have respect for others. With more than 20 global operating sites and more than 7,000 employees, Datwyler Sealing Solutions generates an annual revenue of approximately CHF 900 million. Based on a strategic decision, we are looking for a…


Job description:  

Customer complaints investigations.

  • Coordination of the investigation, involve the relevant people.
  • Documentation of all information in an investigation report (8D method) within the due date
  • Communication with customers (mail, calls, for cause audits) 
  • Follow up on defined actions (CAPA's) with the involved CAPA-owners, and escalate in case of issues.
  • Start improvement projects based on the outcome of complaints. Use of problem solving/process standardization tools in these projects. 
  • Trending of complaints


Lead continuous improvement projects and facilitate standardization projects using "process standardization" tools within the QA department. Also support production and process engineering in improvement/standardization projects on site (SBE).

Act as a quality expert to handle crisis situations (critical complaints, internal events, audit observations, ...) 

Participate in FMEA's as a quality expert

Perform factory walks

Give training to new people


Interaction/ communication:

  • Lead a project team
  • Discuss with DPS Manager/QA manager about project approach
  • Present project progress to the management
  • Discuss with sales, operations, QA/ QC - advise and convince people   Discuss with customers about complaints - advise and convince


Knowledge and languages:

  • Good knowledge of problem solving tools (Ishikawa, 5 Why?, Keppner Tregoe etc.)
  • Good knowledge of Statistics and related software applications like Minitab
  • Good knowledge of Office applications
  • Good knowledge of production processes/ materials etc.
  • Good knowledge of the English language (oral and written communication)


We Offer a Diverse and Global Working Environment
As a globally operating company, Datwyler offers a broad spectrum of job profiles and career opportunities. We offer ambitious individuals who approach their task with dedication and enthusiasm the right environment to excel and grow. This gives every employee the opportunity to influence the way we work. At Datwyler, we enable our employees to bring their talent to a global context and grow it steadily over time. Our employees are therefore at the very heart of Datwyler – we interact with respect, trust and loyalty. Mutual consideration and appreciation are key.