Production Support/ Continuous Improvement Engineer

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Date: Jun 20, 2024

Location: Middletown, DE, US, 19709

Company: Datwyler

In billions of syringes and in every second car worldwide, Datwyler components make an important contribution to the safety of patients and drivers. The high-tech company focuses on high-quality, system-critical elastomer components and holds leading positions in attractive global markets such as healthcare, mobility, connectivity, general industry and food & beverage. With over 25 production sites on four continents, sales in more than 100 countries and over 8,000 employees, the company, headquartered in Switzerland, generates annual sales of more than CHF 1,000 million.

Our employees are the heart of Datwyler - we treat each other with respect, trust and appreciation. We have strong roots and values that have been well established in our 100-year corporate history. Become part of our great team as a...

Summaary/ Objective

As a key proponent of operational excellence the Production Support Engineer evaluates production processes including equipment, people and production control and data systems to ensure on-time production, high quality output and efficient utilization of resources. This position will also lead trouble shooting and continuous improvement efforts for various production processes using standard CI tools, such as A3 reports, Ishikawa diagrams, process mapping, etc. This position will also develop and/or revise standard operating procedures and work instructions and provide training.  The role calls for a diverse knowledge of machinery and equipment, control methods, techniques and documentation and to collaborate with project engineering and project management on key initiatives.

Essential Functions / Four Most Important Tasks

  1. Organize and analyze process data to drive OEE and identify opportunities to gain greater operational efficiencies. Presents department specific OEE data and CI project status at management review meetings and runs departmental review meetings for assigned processes.  Instrumental in helping establish future projects and initiatives for assigned departmental processes.
  2. Supports the production management team by investigating and resolving quality notifications, process deviations, customer complaints, CAPAs, process improvements and help establish the department direction for future projects.
  3. Collaborates, revises and/or creates standard operating procedures and work instructions to address production processes, equipment, and required corrective actions.  Provides training to production staff as required.
  4. Works with project management, project engineering and validation engineering to create and assist with the execution of User Requirement Specifications, Functional Design Specifications, Quality Critical Design Specifications, Factory Acceptance Test, Site Acceptance Test, Performance Qualification and Process Validation documents and execute required protocols. Will also review and approve validation and verification documents and procedures related to such activities.


  • Duly follows organizational and work specific instructions, attends applicable trainings and meetings.
  • Fulfils tasks efficiently and to prescribed timelines. Meets productivity standards (where defined). Can organize and perform work effectively. Sets priorities correctly.
  • Abides by safety regulations at all times. Promotes safety standards at work place and in the team. Identifies potential safety risks and reports them actively to line manager.
  • Demonstrates initiative to exceed a common performance. Flexibly adopts changes in tasks, work place, or team. Works reliably, keeps agreements. Assumes responsibility for assigned tasks.
  • Is open, respectful, and helpful. Constructively contributes with own problem solving skills while working in a team. Shares and accepts information and knowledge.
  • Participates in department or quality team meetings. Suggests improvements and works alone or with others to implement improvements, as assigned.
  • Works with maintenance management and maintenance technicians on mechanical downtime issues and problem solving ideas for equipment
  • Analyzes processes and proposes ideas for improvements that effect quality, safety, efficiency and performance
  • Supports other product support and project engineers and operations staff on machine design and equipment reliability improvements
  • Supporting continuous improvement activities and initiatives
  • Trains trainees as requested.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The Process Engineer position requires moving about as much as 60% of the workday in and throughout the plant; and the occasional lifting of up to 25 pounds.  This position can require occasional squatting, stooping, bending or crouching.  Use of computer involves some repetitive motion.  Business needs require that the employee in this position work an established 40-hour workweek and on occasion work additional hours outside of the standard schedule. 

Required Education and Experience

  1. A Bachelor’s degree in Chemical or other engineering related discipline
  2. Knowledgeable about manufacturing workflows and demonstrated engineering experience
  3. Experienced in operational excellence and continuous improvement methodologies
  4. Strong interpersonal and team-building skills
  5. Effective communication skills both verbal and written


Be yourself at Datwyler

We are convinced that people make the difference. At Datwyler, you will experience diversity and a wide range of career opportunities that only an international company can provide. Together, we are increasing our agility, accelerating digitalization and fostering sustainability. For motivated and talented employees, we offer interesting development opportunities with training and assignments in a global environment. With us, you can contribute with all of your creativity and all your ideas.

Nearest Major Market: Philadelphia

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