Customer Service Representative

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Date: Jun 4, 2024

Location: Pennsauken, NJ, US, 8110

Company: Datwyler

In billions of syringes and in every second car worldwide, Datwyler components make an important contribution to the safety of patients and drivers. The high-tech company focuses on high-quality, system-critical elastomer components and holds leading positions in attractive global markets such as healthcare, mobility, connectivity, general industry and food & beverage. With over 25 production sites on four continents, sales in more than 100 countries and over 8,000 employees, the company, headquartered in Switzerland, generates annual sales of more than CHF 1,000 million.

Our employees are the heart of Datwyler - we treat each other with respect, trust and appreciation. We have strong roots and values that have been well established in our 100-year corporate history. Become part of our great team as a...

 

Position Summary

The Customer Service Representative is responsible for handling the day to day “order-process” flow for assigned accounts within Datwyler’s client base.  This includes processing orders, confirming orders or negotiating a middle ground with clients, communicating effectively and on a timely basis with clients, sales reps and internal customers.

Essential Functions

Customer Service (External)

Establish customer relationships in order to prepare and execute customer agreements

Assist in the support of customer specific objectives

Processing of multifaceted sample requests for assigned accounts

Customer visits as needed

Management of Customer Accounts in SAP

Ensures all customer data is up to date and accurate in SAP

Booking orders timely and accurately

Enter updated pricing

Compliance

In carrying out duties, ensures compliance with company policy

Enter quality complaints and response to customers

Customer Support (Internal)

Support to Key Account Managers as needed

Support to Operations and internal departments as needed

Your Responsibilities

Customer Service (External) Establish customer relationships in order to prepare and execute customer agreements Implementation of customer service strategy in cooperation Assist in the support of customer specific objectives Processing of multifaced sample requests for assigned accounts Customer visits as needed Management of Customer Accounts in SAP Ensures all customer data is up to date and accurate in SAP Booking orders timely and accurately Enter updated pricing Provide support to the logistic teams as needed globally. Compliance In carrying out duties, ensures compliance with company policy Enter quality complaints and response to customers Customer Support (Internal) Provides supports to internal clients as necessary Support to Key Account Managers as needed Support to Operations and internal departments as needed.

Your Profile

You are a professional with a minimum of 3 years of customer service experience, preferably in a manufacturing environment or in an account management capacity. You have demonstrated ability to deliver above average communication skills both verbally and in writing. You have the ability to perform regular duties with little or no supervision and are able to assess situations to determine next course of action. You are proficient in Microsoft applications with SAP experience preferred.

Physical Requirements

Work conditions are those that are those present in normal office environment. The work of this position requires sitting as much as 80% of the workday, and using force to lift, push or pull up to  25 pounds.  Occasionally, the work requires climbing (portable ladders to get samples), balancing (when carrying boxes), and reaching (in Samples area of Warehouse).  Personal protective equipment must be worn where required.

VISION: See in the normal visual range with or without correction.

HEARING: Hear in the normal audio range with or without correction.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions, provided it does not create an undue hardship on the Company, in accordance with applicable law.

Our Offer to you

Our employees are our most valuable asset! That’s why at Datwyler Sealing Solutions we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure and maintain a work/life balance.

Stay Healthy

Medical, Dental & Vision Benefits – eligible on 1st day of employment

401(k) retirement program

Company paid Term Life and Accidental Death & Dismemberment

Option to purchase additional Life insurance

Short & Long Term Disability

Travel Assistance

Identity Theft Assistance

Paid Time off (vacation)

Paid Time off (sick)

Twelve (12) paid holiday

Flexible Spending Accounts

Employee Assistance Program

Be yourself at Datwyler

We are convinced that people make the difference. At Datwyler, you will experience diversity and a wide range of career opportunities that only an international company can provide. Together, we are increasing our agility, accelerating digitalization and fostering sustainability. For motivated and talented employees, we offer interesting development opportunities with training and assignments in a global environment. With us, you can contribute with all of your creativity and all your ideas.

www.datwyler.com

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