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Technical Key Account Manager

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Date: Jan 14, 2022

Location: Pennsauken, NJ, US

Company: Datwyler

The Sealing Solutions division is a leading supplier of custom sealing solutions to global industry segments, such as the health care, automotive, consumer goods, oil and gas, general industries, as well as civil engineering. We are always looking for talented, highly qualified employees at all levels of our organization. Datwyler offers the opportunity to join exciting industries and to be part of a highly esteemed brand. From production staff to client advisors, from technology experts to design engineers, from China to Mexico: at Datwyler, our employees will experience diversity in a way that only an international company can provide. We focus on helping talents reach their full potential – professionally and personally. Our working environment is shaped by our values and beliefs: we are entrepreneurs, we bring value to our customers, we excel in what we do and we have respect for others. With more than 20 global operating sites and more than 7,000 employees, Datwyler Sealing Solutions generates an annual revenue of approximately CHF 900 million. Based on a strategic decision, we are looking for a…

Position Summary

The Technical Key Account Manager (TKAM) is an integral part of the primary customer-facing team, additionally comprised of a Key Account Manager (commercial responsibilities) and Quality Key Account Manager (quality responsibilities).  The TKAM’s main responsibilities include a.) Technical Support b.) Project Management Support and c.) Subject Matter Expertise. 

Essential Functions

Technical Support

This position provides product and process support, and technical advice concerning Datwyler’s products, services, and material selection for new projects. This incumbent of this position delivers technical presentations, both internally to various departments, and externally to customers.


Project Management

This role sponsors and supports projects and acts as the main point the liaison between the Project Team and the Customer.  A project can be defined as customer specific, or related to product portfolio extension/enhancement, or related to a site transfer.


Subject Matter Expert

The TKAM focuses on material and application expertise and set-ups and supports data collection aligned with market trends and customer needs. At conferences and exhibitions, the TKAM acquires and exchanges knowledge on specific domains, builds and maintains a network of contacts with external technical peers and key thought leaders, and appropriately positions Datwyler’s products at technical lectures and in external publications.


Implement the technical strategy of the assigned accounts

Listen to the customer and the business to collect pertinent technical information

Select, translate, and transfer relevant information to the business in the pursuit of tactical and strategic goals

Answer technical enquiries and bring solutions in a timely manner

Be proactive and forward-looking in initiating projects

Act as a knowledge center for Datwyler Healthcare Solutions products, processes and services – and continually improve our knowledge

Transfer this knowledge to customers in high quality reports and documents

Act as the interface between the external customer and internal technical functions

Act as Voice of the Customer in business strategic projects

Act as project leader in customer specific projects

Maintain regular contact with customer

Understands the market in order to make suggestions for new projects

Bring integrity, accuracy, experience, and competence: “We sell confidence"

Build Datwyler HS technical credibility internally and externally through:

Delivering tech days, conference presentations, customer webinars and trainings and internal trainings

Building a technical knowledge base through industry associations and attending external conferences and trainings

Your Profile

Minimum of Master’s Degree in science or engineering related field or equivalent combination of education and pharma packaging industry experience. Equivalent post graduate research will also be considered.

Fluent in English, both verbal and written with strong presentation skills.

Prior experience with drug development, drug manufacturing or fill-finish operations is highly desirable

Knowledge of elastomers is helpful

Experience in project management

Must also be willing and able to travel domestically and internationally

Experience in customer facing role is desirable.

Our Offer to you

Our Employees Are Our Most Valuable Asset #FOR YOU

That’s why at Datwyler Sealing Solutions we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure and maintain a work/life balance.

Stay Healthy

  • Medical Benefits – eligible on 1st day of employment
  • Dental Benefits
  • Vision Benefits

Feeling Secure

  • 401(k) retirement program
  • Company paid Term Life and Accidental Death & Dismemberment
  • Option to purchase additional Life insurance
  • Short Term Disability
  • Long Term Disability
  • Travel Assistance
  • Identity Theft Assistance
  • Will Preparation Services

Work/Life Balance

  • Paid Time off (vacation)
  • Paid Time off (sick)
  • Twelve (12) paid holiday
  • Flexible Spending Accounts
  • Employee Assistance Program

Physical Requirements

The work of this position requires sitting as much as 80% of the workday, and using force to lift, push or pull between 25 and 30 pounds. Occasionally, the work requires climbing (portable ladders to get samples) and balancing (when carrying boxes). The incumbent of this position will be required to travel, locally, domestically and internationally via car, bus, train, plane for many hours one-way. Business needs require that the employee in this position work an established 40 hour workweek and periodically work additional hours outside of the standard schedule.


We Offer a Diverse and Global Working Environment
As a globally operating company, Datwyler offers a broad spectrum of job profiles and career opportunities. We offer ambitious individuals who approach their task with dedication and enthusiasm the right environment to excel and grow. This gives every employee the opportunity to influence the way we work. At Datwyler, we enable our employees to bring their talent to a global context and grow it steadily over time. Our employees are therefore at the very heart of Datwyler – we interact with respect, trust and loyalty. Mutual consideration and appreciation are key.

Nearest Major Market: Philadelphia