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Digital Workplace Analyst

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Date: Nov 21, 2022

Location: Pune, MH, IN

Company: Datwyler

Datwyler IT Services is the IT wing of the Datwyler Group. We work alongside the Datwyler group companies and Business units to ensure Datwyler has an IT strategy that allows us to transform our Information infrastructure to keep abreast with the digital needs of our group companies. With about 150 specialists at 11 locations, we are dedicated to Datwyler’s success in its digitalisation roadmap. With an aim to get top-notch in our delivery, we believe in continuous improvement and becoming a trusted partner to our group companies. Our internal consultants ensure customer-orientation and committed assistance in their everyday work life.

 

JOB PURPOSE

The responsibility of the analyst is to handle incoming service requests and incidents that fall under the Digital Workplace Services scope. The analyst takes ownership and ensures timely delivery to ensure the highest quality of service.

SKILLS & TECHNICAL COMPETENCIES

•    Bachelor’s degree in Information Technology or equivalent working experience
•    Min 5 – Max 8 years’ experience required 
•    Good spoken and written English 
•    Ability to work in non-standard work hours when necessary
•    Knowledge of ITIL Framework, Processes and Roles 
•    Familiar with ServiceNOW or other ITSM Systems
•    Knowledge of Microsoft stack

MAIN TASKS & RESPONSIBILITIES

•    Responsible for the solution delivery to our endpoints such as PC's, notebooks and mobile devices
•    Setting and managing the user accounts using identity management tool in liaise with joiner or leaver process.
•    Support the implementation of Digital Workplace Services based on the latest Microsoft stack such as Microsoft Office 365, Intune, Azure AD, Windows 10 and 11
•    Demonstrate strong competence in the areas of security, Intune (MEM) and Active Directory management (on Prem and AAD).
•    Manage and Support Windows Autopilot configuration for standard/non-standard devices
•    Configuration Integration of cloud PCs (windows365) with Microsoft endpoint manager.
•    Manage the end to end Desktop lifecycle for security and patch management on the Business Windows Desktop and Laptop environment
•    Collaborate with MSP’s to support the Digital workplace services like SCCM, Nexthink and Defender
•    Manage and support the existing global group policies and plan for migration to Microsoft Endpoint Manager.
•    Support corporate and global applications via the helpdesk to ensure that they meet the needs of the business.
•    Enforce software licensing controls for all software used within the organization to ensure that it’s not exposed to litigation through software piracy.
•    Provide technical assistance to project teams and undertake technical project roles when required
•    Supporting the roll-out of new applications and solutions as part of ongoing project
 

REPORTS AND INTERACTION

•    Reports to: Digital Workplace Architecture Lead
•    Interacts with: Support team India; Users/ Key users, Peer groups in ICT, SAP team, BI team, Application Managers, Infrastructure team, Local ICT, Outsourcings Partner / Global ICT / All Internal People 
 

 

We Offer a Diverse and Global Working Environment
As a globally operating company, Datwyler offers a broad spectrum of job profiles and career oppor­tunities. We offer ambitious individuals who approach their task with dedication and enthusiasm the right environment to excel and grow. This gives every employee the opportunity to influence the way we work. At Datwyler, we enable our employees to bring their talent to a global context and grow it steadily over time. Our employees are therefore at the very heart of Datwyler – we interact with respect, trust and loyalty. Mutual consideration and appreciation are key.
www.datwyler.com