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VOIP Engineer

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Date: Nov 14, 2018

Location: Riga, LV

Company: Datwyler

Datwyler IT Services is the IT wing of the Datwyler Group. We work alongside the Datwyler group companies and Business units to ensure Datwyler has an IT strategy that allows us to transform our Information infrastructure to keep abreast with the digital needs of our group companies. With about 150 specialists at 11 locations, we are dedicated to Datwyler’s success in its digitalisation roadmap. With an aim to get top-notch in our delivery, we believe in continuous improvement and becoming a trusted partner to our group companies. Our internal consultants ensure customer-orientation and committed assistance in their everyday work life.


VOIP Engineer

Base Location: Riga, Latvia


The VOIP Engineer is responsible for delivering and supporting enterprise voice, IP network and mobile communications solutions, systems and all related technologies in a mixed sourcing delivery model.


Key Responsibilities:


  • Manage 3rd party providers and ensure service levels are achieved specific to Networking and telecommunications.
  • Coordinate large scale Voice & telecommunications projects.
  • Work with the Infrastructure teams to help design a strategy for Voice and Video communications.
  • Provide support for complex issues and problems relating to and around VOIP and skype for business.
  • Work with vendors to coordinate installation, contracts and systems configuration.
  • Support for daily interaction with vendors in regards to invoicing issues, dispute resolution, recommendations, etc.
  • Developing recommendations for the optimization of existing services.
  • Manage video and voice collaboration infrastructure and supporting policies and procedures.
  • Ensure Skype for business operations performance and reliability.
  • Ensure network standards and systems are maintained at all times.
  • Communicate in a timely manner potential risks in the area of Voice and telecom network and recommend preventative measures.


Required Skills & Specifications:


  • Strong business sense and profound VOIP and Skype for business knowledge.
  • Strong understanding of the requirements for a global deployment of Skype as the primary communications platform for voice, video and group audio conferencing.
  • Experience in managing Cisco, Polycom or related communication technologies.
  • Experience with IP-PBX systems.
  • CCNA / CCNP Voice qualified or similar/relevant experience.
  • Degree in Computer science, computer technology or equivalent experience.
  • Experience evaluating and working with technical details of complex networks and heterogeneous operating systems, hardware, protocols, and standards in a global setting.
  • Demonstrated ability to apply IT in solving business problems in an innovative way.
  • Strong analytical and logical thinking skills.
  • Good communication skills.
  • Work proactively, cooperatively and contribution oriented.
  • Bear personal responsibility and demonstrate quality awareness.
  • Behave loyally and comply with rules, regulations and legal requirements.


We Offer a Diverse and Global Working Environment
As a globally operating company, Datwyler offers a broad spectrum of job profiles and career oppor­tunities. We offer ambitious individuals who approach their task with dedication and enthusiasm the right environment to excel and grow. This gives every employee the opportunity to influence the way we work. At Datwyler, we enable our employees to bring their talent to a global context and grow it steadily over time. Our employees are therefore at the very heart of Datwyler – we interact with respect, trust and loyalty. Mutual consideration and appreciation are key.